PEOPLE THAT TRUST US
I had a problem with my laptop where it would occasionally just turn off for seemingly no reason. I spoke to a man on the phone and he was able to connect to my computer remotely and even talked me through some of the steps he was taking to improve my computer’s performance, he was very concise and knowledgeable. I’d recommend Mobile Geeks to anyone and will certainly be in contact with them again for any other issues as my computer has been operating much more reliably since then.Stan HellierBondi, NSW
My computer was having a lot of trouble starting up and would often make really loud hissing noises when I was using it, so I called Mobile Geeks and they took over my computer remotely to look through what could be happening. After some time, they told me the computer just seemed to be quite old and there were big problems with it due to its age. They gave me some options for fixing it or replacing bits and I ended up deciding to just purchase a new computer, but Mobile Geeks didn’t even charge me, very honest and helpful.Simon CrawfordHornsby, NSW
Thank you, Jon for looking after my mother. It was such a relief to have her computer sorted out without me having to take time off work. She says you also have wonderful manner.Ruth ClearyCremorne Point, NSW
Called Mobile Geeks to our business, very impressed with the response time (was 8pm Monday). They helped removed computer virus's and general clean up on four computers. They also offered to login the following morning to see that the problem is still fixed as courtesy. I would recommend them to anyone who is looking for a professional approach.Peter HansenCanberra, NSW
Small Business IT Support FAQs
Can you provide on-site IT support?
Managed IT services are a comprehensive approach to managing all of the informational technology (IT) processes and support for a business. Managed IT support services are based on the unique requirements of a business. Based on the number of desks that you have and the support that you require, our services can be catered towards what you need.
Some common IT functions that are covered within managed services include network security, hardware maintenance, software updates, cloud support, data backup, and data recovery – just to name a few.
Managed IT services are more than just a backup system, instead, the focus is on monitoring services to ensure IT systems are running optimally and any potential issues are spotted before they arise. Additionally, companies will receive ongoing guidance to help them make the right decisions about future IT investments and manage new technology integration as efficiently as possible.
At the crux of it, IT services management means that you are handing off your IT requirements to a team of IT experts that can handle them on your behalf. With comprehensive IT services, companies won’t need to worry about reliability and down-time, instead, they can focus on delivering the products or services that make them profitable.
Can you provide remote IT support?
Yes! We offer remote IT support for small businesses right across Australia. In almost all cases, we can provide a quick and efficient resolution for a myriad of technical issues without the need for our team to ever set foot in your office. Our team of techs can provide troubleshooting, software installation, network security and fixes, network setup and support, and a whole host of other services without needing to visit your office.
For hardware support and setup, we can also provide remote support and troubleshooting assistance.
What are managed IT services?
Managed IT support simply refers to ongoing IT support provided for a fixed monthly fee. For most small businesses, managed IT services are the most cost-effective way to outsource your IT requirements to a third party.
Unlike large companies that may have an in-house team of IT experts, small businesses don’t have the same luxury. When you invest in managed IT support, your small business will receive access to a team of experts that can setup, manage, diagnose, and provide ongoing support for all of your IT requirements.
Managed IT services help small businesses to bundle their IT into a manageable and predictable monthly fee. Just like insurance for your business, managed IT support means that your business will have access to support when you need it most – without any unexpected fees.
Small business IT support near me vs. remote services – which is best?
When you work with Mobile Geeks, you’ll get all of the benefits of small business IT support near you, without the costs of an in-house team, or the hassle of an overseas team that works in a different time zone.
Mobile Geeks managed IT support combines the benefits of an in-house team without the costs and responsibilities of having a dedicated IT support person on your payroll. Because our entire team is located in Australia, you’ll be able to contact us during working hours or afterhours for a fast, immediate fix for any issues as the arise. Whether you need immediate assistance, or you just need a tech to walk you through an issue – our team can help.
How often do you update technology?
In a word – constantly.
Technology never stops moving, which means that the fastest way to get left behind is to stay in one place. We are staffed by passionate IT experts who live and breathe computers and tech. As a result, we’re constantly investing in new technology and looking out for ways that we can integrate new tech to help our clients run as smoothly and efficiently as possible.
How do you handle data security for small businesses?
At Mobile Geeks, we put data security on a pedestal.
Sadly, the average SMB in Australia spends less than $500 per year on cyber security which is why 46% of all data breaches occur in small businesses and more than 76% of those start with a simple email. With more than 95% of these data security breaches attributed to human error, taking care of your cyber security needs to be handled by the professionals.
Some of the steps that we take to ensure security include:
- Backup and disaster recovery
- Access control of data
- Ongoing security audits
- Basic security training for staff
- Compliance with relevant data security protocols
We believe that prevention is always better than a cure, which is why we invest heavily in preventative measures to ensure that your network, software, and hardware systems are up to scratch.