PEOPLE THAT TRUST US
I had a problem with my laptop where it would occasionally just turn off for seemingly no reason. I spoke to a man on the phone and he was able to connect to my computer remotely and even talked me through some of the steps he was taking to improve my computer’s performance, he was very concise and knowledgeable. I’d recommend Mobile Geeks to anyone and will certainly be in contact with them again for any other issues as my computer has been operating much more reliably since then.Stan HellierBondi, NSW
My computer was having a lot of trouble starting up and would often make really loud hissing noises when I was using it, so I called Mobile Geeks and they took over my computer remotely to look through what could be happening. After some time, they told me the computer just seemed to be quite old and there were big problems with it due to its age. They gave me some options for fixing it or replacing bits and I ended up deciding to just purchase a new computer, but Mobile Geeks didn’t even charge me, very honest and helpful.Simon CrawfordHornsby, NSW
Thank you, Jon for looking after my mother. It was such a relief to have her computer sorted out without me having to take time off work. She says you also have wonderful manner.Ruth ClearyCremorne Point, NSW
Called Mobile Geeks to our business, very impressed with the response time (was 8pm Monday). They helped removed computer virus's and general clean up on four computers. They also offered to login the following morning to see that the problem is still fixed as courtesy. I would recommend them to anyone who is looking for a professional approach.Peter HansenCanberra, NSW
What You’ll Get Working with Mobile Geeks IT Support Sydney
IT Support Sydney – FAQs
What are managed IT services?
Managed IT services are a service offered by tech companies (like Mobile Geeks) that provide organisations with a comprehensive suite of information technology solutions. Whether you need an IT professional in Sydney to help with configuring computers, network settings, security management, data centre operations, or find a customised IT solution that makes your business run more smoothly – then managed IT services can help.
Generally speaking, managed IT services providers (MSPs) will provide services on a subscription basis. A subscription-based service means businesses can predictably budget their monthly IT services so there are no unexpected surprises when issues arise.
What are the benefits of managed IT services?
The main benefit of managed IT support services is that businesses are able to budget IT expenses into their monthly expenses. Instead of being sprung for unexpected expenses or needing to engage in costly one-off projects with an IT support company, businesses can save money by covering their costs each month – sort of like insurance.
In addition to lowering your overall IT service costs, managed services mean that your business may not need to have an in-house IT support person. By outsourcing your IT to an MSP, businesses can save on a full-time IT salary, expensive equipment, and costly software subscription.
Managed IT means that you can keep the main thing the main thing. Focus on your core activities and spend more time doing what you do best – growing your business and less time bogged down in the minutia of IT problems.
How much does managed IT support cost?
One of the most common questions that we receive is, “how much do IT support services cost?”. We know that some companies will plaster a pricing list on their website and then try to upsell you to various products and upgrades – but that’s not really our style.
At Mobile Geeks, we focus on creating valuable relationships that help to reduce your IT costs and ensure that you have someone in your corner that is invested in your business success.
The cost of managed IT support solutions will depend on the size of your business and the scope of support that you require. On the lower end of the spectrum, IT support may be a very small monthly subscription. For larger businesses with more complex IT support requirements, you can expect to pay more.
We customise our services to your specific business requirements. After a quick consultation, we can create a tailored solution that ensures you won’t pay for unnecessary add-ons and things that you don’t need.
Book a consultation with one of our Geeks to find out how cost-effective and simple outsourcing your IT support can be.
What’s included with managed IT services?
We customise our managed IT support towards your unique business requirements. In general, our Sydney managed IT services range from 24/7 monitoring and support to proactive maintenance and management of your IT infrastructure. Some of the most common services that we offer include:
- Around-the-clock monitoring to prevent problems before they arise
- Regular maintenance and updates to ensure your systems run smoothly
- Proactive infrastructure management to diagnose issues before they come to light
- Access to expert support and advice from our team of Sydney IT professionals
- Network configuration and management
- Cloud hosting and management services
- Email management and support
- Lost file recovery and management
- General computer bugs and fault resolution
- Microsoft Office 365 management
Our team of Geeks are equipped to handle everything from computer repairs to computer maintenance, virus removals to data recovery, wireless networking to computer networking, email setups to Office 365 management, and everything in between.
Managed services vs. traditional IT support – what’s the difference?
Traditional IT support has been around for as long as computers. Ever since businesses started to adopt computers into their workflow, they have been actively seeking outside support when issues need to be fixed.
There are a few key differences between traditional IT support and managed services. Perhaps the most important difference is that managed services are designed to proactively address issues before they arise. When it comes to IT, prevention is always better than a solution, which is why the best businesses are actively seeking out problems before they become a disruption. This approach helps to prevent downtime and keep your systems running smoothly.
Another key difference is that managed services provide comprehensive support to all areas of your IT infrastructure. This includes things like monitoring your network, patch management, and (in some cases) disaster recovery.
Finally, managed services operate on a monthly subscription basis rather than a per-incident basis. Think of managed services as an insurance policy for your business. Businesses can effectively anticipate any IT costs ahead of time and factor them into monthly business operating expenses.
Do you work with small or large businesses?
Both! At Mobile Geeks, we provide IT solutions and support services for small business, medium business, and large business from the inner west to the eastern suburbs and all the way down to Wollongong. We can visit your Sydney office or provide over the cloud services that mean our IT technician support team can resolve any IT issues through cloud data sharing and wireless networks.
Irrespective of your location or business size, our team provides hassle free, short notice support and set up until we get the job done and you’re completely satisfied. Remote access support for your IT systems means that you’ll never have to worry about travel fees or waiting hours on end for professional onsite support to arrive.
Whether you’re in the Sydney CBD, or you’re in the surrounding suburbs of of Sydney NSW 2000, our reliable tech support means that you’ll have a trusted IT partner helping you along each step of the way with excellent service and expert knowledge.
Should I be concerned about cyber attacks?
We don’t believe in fear mongering, but we do believe that every business should be prepared for every situation. The latest data from the Australian Cyber Security Centre (ACSC) found that there were more than 14,000 reported cyber security incidents that impacted Australian businesses over the last 12-months. These incidents ranged from ransomware cyber attacks and phishing schemes to the denial-of-service campaigns and data breaches.
The financial cost of cyber attacks to Australian businesses is significant. SMEs are particularly vulnerable to such attacks due to smaller resources and a lack of tech support expertise in managing cyber security risks.
We highly recommend that you have a security system set up to mitigate the risks of attack to your system. Reviewing your IT systems with professional on site Sydney IT support from Mobile Geeks means that we can assess vulnerabilities and provide hassle free tech support that ensures you’re never left in the dark.
Can you help with on-off projects?
Where required, our team of mobile geeks can assist with one-off projects. Generally speaking, most of our customers work with us on an ongoing basis to manage all of their in-house IT requirements. However, our customisable IT support solutions mean that we can help with Ad-hoc projects as required.
Get in touch to find out how we can help with your one-off IT support requirements in Sydney.
Can you retrospectively recover lost data?
The short answer is, “it depends”. The long answer is, “It’s complicated”.
When it comes to recovering lost data, there is no one-size-fits all solution. The method and viability of recovering lost data will depend on what has happened. For instance, if something has been accidentally deleted, then it may be possible for us to recover it using data recovery software.
On the other hand, if data has been lost due to hardware failure or even a cyber-security breach, this it can be much more difficult and may require some time from our data recovery experts. Ideally, when you work with Mobile Geeks IT Support Sydney, you won’t have to deal with these issues because we perform data backup and ensure that we have a contingency plan in place before anything can go wrong.
At our core, we are problem solvers. If there is a way that lost data can be recovered, then we will make every effort to ensure that it is recovered.
Why should I choose local IT support when It’s cheaper overseas?
It’s a valid question and one that many of our customers ask us before we start work together. For us, it comes down to communication, understanding of your specific needs, and experience with local infrastructure and regulations. While the allure of a cheap IT support provider overseas can be strong, it’s important to remember that for urgent issues, it’s much more convenient to speak to someone in your time zone who can efficiently resolve the problem.
In many cases, to cut costs, overseas providers will use “cracked” or “jailbroken” software that don’t carry licences. Inauthentic software can land your company in serious legal trouble, and it can leave you wide open to cyber-attacks. Sadly, many Australian businesses fall into the trap of working with an overseas provider and paying the price when they are held to ransom by the company who operates in a different jurisdiction.
When you work with a local IT services in Sydney, you’ll be supporting your local community, contributing to the local economy, and ensuring that your businesses IT needs are in the hands of local (and accountable) experts that operate in the same time zone as your business.
We’re here to help your business thrive with the best IT support Sydney has to offer. Whether you want to chat about how technology can boost business security and efficiency, or you have questions about how our managed IT services differ from other companies in Sydney, we’re here for you. From digital marketing agencies in Surry Hills, to corporate offices in Alexandria and Sydney Park, medical clinics in Chatswood, and local businesses in Bondi – we’ve got you covered. Our team of geeks are always happy to chat and provide you with transparent and honest advice so that you can make the best decision for your business. Get in touch for a chat – we’re here to help!