PEOPLE THAT TRUST US
I had a problem with my laptop where it would occasionally just turn off for seemingly no reason. I spoke to a man on the phone and he was able to connect to my computer remotely and even talked me through some of the steps he was taking to improve my computer’s performance, he was very concise and knowledgeable. I’d recommend Mobile Geeks to anyone and will certainly be in contact with them again for any other issues as my computer has been operating much more reliably since then.Stan HellierBondi, NSW
My computer was having a lot of trouble starting up and would often make really loud hissing noises when I was using it, so I called Mobile Geeks and they took over my computer remotely to look through what could be happening. After some time, they told me the computer just seemed to be quite old and there were big problems with it due to its age. They gave me some options for fixing it or replacing bits and I ended up deciding to just purchase a new computer, but Mobile Geeks didn’t even charge me, very honest and helpful.Simon CrawfordHornsby, NSW
Thank you, Jon for looking after my mother. It was such a relief to have her computer sorted out without me having to take time off work. She says you also have wonderful manner.Ruth ClearyCremorne Point, NSW
Called Mobile Geeks to our business, very impressed with the response time (was 8pm Monday). They helped removed computer virus's and general clean up on four computers. They also offered to login the following morning to see that the problem is still fixed as courtesy. I would recommend them to anyone who is looking for a professional approach.Peter HansenCanberra, NSW
Remote IT Support FAQs
Why should I work with remote IT support over a technician that can visit my office?
Ultimately, the IT support company that you choose to work with is completely up to you – we’re not here to talk you into services that aren’t fit for your business! What we can do, however, is explain the benefits of remote services to help you understand whether you do really need an on-site technician to deliver managed IT or not.
When it comes to remote services, more often than not, we can deliver a quick and effective solution for your technical issues without the need for our team to ever set foot in your office. We can provide troubleshooting, software installation, network security and fixes, network setup and support, and a whole host of other services remotely.
The benefits of IT issues solved remotely include:
- Immediate access to a team of IT experts
- Cost-effective solutions
- Increased efficiency – get your issues solved quickly, rather than waiting around all afternoon
- Remote and in-office IT solutions. With more than 40% of Australians now working in either remote or hybrid working environments, remote support can be provided to employees who are working from home
And if you’re located in Sydney or Melbourne – we can visit your office and provide on-site IT support services if necessary!
What does managed IT involve?
Ongoing managed services goes beyond troubleshooting an error or clearing a virus – managed services mean having a team of experts to consistently monitor, assess, and take care of your business’ technology.
Our maintenance and management services vary depending on your business and the technology that you use. Generally, the services will involve:
- Around-the-clock monitoring to prevent problems before they arise
- Regular maintenance and updates to ensure your systems run smoothly
- Proactive infrastructure management to diagnose issues before they come to light
- Access to expert support and advice from our team of Sydney IT professionals
- Network configuration and management
- Cloud hosting and management services
- Email management and support
- Lost file recovery and management
- General computer bugs and fault resolution
- Microsoft Office 365 management
How much will it cost?
The cost of IT support services will depend on the size and complexity of your IT requirements. In general, small companies with modest IT support requirements can expect to pay less than large companies with more technology and complicated systems in place.
Don’t get us wrong – we won’t be the cheapest available. There are plenty of IT companies out there that are offering rock-bottom prices on their website. Once you jump on the phone with them; however, you will quickly realise how much is not included and all of the extras that you’ll need to purchase in order to actually tick all of your boxes.
At Mobile Geeks, that’s not really our jam. We consider your unique circumstances and calculate how much time and resources are required from our end to keep your systems running efficiently. Like any IT or digital service, you are paying for two things – time and resources. The more time and resources that you require from our team, the higher IT support costs will be.
Book a free consultation with one of our team members to find out how we can create a customised, cost-effective remote IT solutions for your business.