Remote IT Support

Mobile Geeks deliver customised, reliable, and cost-efficient IT support to businesses across Australia – remotely.


Streamline the IT management in your business by relying on a locally owned, remote IT support company that has your back.

Whether you’re a small business or a large enterprise – IT is one of the primary pain points of any organisation. And in 2023, businesses inherently rely on technology more than ever before, naturally leading to more technical issues than ever before. Whether it be network security, a software issue, or general tech troubleshooting, working with a managed IT service provider will take care of the nitty gritty while you get back to what matters most – running your business.

Remote IT support gets a bad rap – when we hear ‘remote services’, we’re often immediately put off by the prospect of low-quality, offshore support that is more frustrating than problem-solving. However, remote IT doesn’t have to be that way. Our remote IT services are still locally operated (in Sydney and Melbourne to be exact), but we can provide remote services anywhere in Australia. The reality is: many IT services can be efficiently delivered without one of our technicians coming into your office or organisation.

Two Mobile Geeks computer repair technicians working

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Why Should I Choose Mobile Geeks for remote IT support?

The Mobile Geeks Remote IT services means getting immediate, effective, and efficient support for your organisation. Unless you’ve simply forgotten to plug your computer in (no shame – it happens!) – in 2023, most roadblocks experienced by local offices and organisations can be managed remotely, without having to wait around for a technician to arrive.

Working with Mobile Geeks means working with a team of expert technicians who can handle your technology needs, from start to finish. As well as providing quick-fix solutions and troubleshooting errors, managed IT services includes a team of highly-skilled IT experts who can set up your technology, monitor it, and develop solutions to problems that are yet to affect your business. We can prevent technical issues before they occur, minimising downtime and increasing overall operational efficiency.

Our remote services are designed to deliver cost-effective, reliable, and simple support for your business’ IT concerns – big and small. Like you, we’re one of the vital SMEs that keep the Australian economy running. We pride ourselves on delivering honest, transparent, upfront, and customer-centric services that other small, medium, and large organisations in Australia can depend on.

Our Remote Managed IT Services

Remote IT support doesn’t mean you have to miss out on customised solutions. For every business that we work with – whether you’re in Sydney or Perth – we provide tailored services to meet the unique demands of your business and its technology. After an initial consultation with one of our team members, we will put together a managed services plan that includes everything you need, and excludes anything that is not required for your business.

Our most common remote IT services will include:

  • Network setup and maintenance
  • Data backup and disaster recovery
  • Virus removal and prevention
  • Cloud services (Office 365, Google Workspace)
  • Cybersecurity and threat protection
  • Remote technical support and troubleshooting
  • On-site technical support and troubleshooting (where applicable)
  • Software installation and updates
  • Computer networking and wireless networking
  • Hardware repair and replacement
  • Email system setup and maintenance
  • VoIP phone setup and support
  • Technical advice and support
  • Technical training and assistance for your team
  • IT assessments and technology roadmaps

At Mobile Geeks, we offer a ‘no fix, no fee’ guarantee – that’s how confident you can be in our services to get the problem sorted. And while we provide ad-hock services depending on your requirements, we can also provide assessment, diagnosis, and prevention methods to protect your business and its information technology.

map of Mobile Geeks Sydney computer repair service area

No Lock-In Contracts

No lock in, long term contracts mean that we are proving our value to your business each month. If you’re not happy with our support or no longer require our services, then you are free to leave.

Local Team, Local Support

Our local team mean that you won’t be stuck on the phone or in an endless online queue to get your systems running. We provide fast, friendly, same-day services that keep you up and running.

No Fix? No Fee!

If we can’t fix it, then you won’t pay – it’s that simple. Our no fix, no fee guarantee means that we will investigate the cause of your problem and work hard to find a solution – otherwise you don’t pay.

Cost-Effective Prices

Our managed IT prices are fair and cost-effective. Our customers work with us on an ongoing support basis which means that you can easily factor your IT support into your monthly budget.

$0 Call Out Fees

Need on-site support for computer repairs? Take advantage of our $0 call our fees! Our team of Geeks are fully mobile so we can be on the road and at your business in a matter of a few hours.

365 24/7 Support

24/7, 365-day support from Mobile Geeks mean that we will be by your side, finding solutions through thick and thin. Choose the managed IT services more companies rely on for year-round support.
photo of Mobile Geeks team


I had a problem with my laptop where it would occasionally just turn off for seemingly no reason. I spoke to a man on the phone and he was able to connect to my computer remotely and even talked me through some of the steps he was taking to improve my computer’s performance, he was very concise and knowledgeable. I’d recommend Mobile Geeks to anyone and will certainly be in contact with them again for any other issues as my computer has been operating much more reliably since then.

Stan HellierBondi, NSW

My computer was having a lot of trouble starting up and would often make really loud hissing noises when I was using it, so I called Mobile Geeks and they took over my computer remotely to look through what could be happening. After some time, they told me the computer just seemed to be quite old and there were big problems with it due to its age. They gave me some options for fixing it or replacing bits and I ended up deciding to just purchase a new computer, but Mobile Geeks didn’t even charge me, very honest and helpful.

Simon CrawfordHornsby, NSW

Thank you, Jon for looking after my mother. It was such a relief to have her computer sorted out without me having to take time off work. She says you also have wonderful manner.

Ruth ClearyCremorne Point, NSW

Called Mobile Geeks to our business, very impressed with the response time (was 8pm Monday). They helped removed computer virus's and general clean up on four computers. They also offered to login the following morning to see that the problem is still fixed as courtesy. I would recommend them to anyone who is looking for a professional approach.

Peter HansenCanberra, NSW


Remote IT Support FAQs

Why should I work with remote IT support over a technician that can visit my office?

Ultimately, the IT support company that you choose to work with is completely up to you – we’re not here to talk you into services that aren’t fit for your business! What we can do, however, is explain the benefits of remote services to help you understand whether you do really need an on-site technician to deliver managed IT or not.

When it comes to remote services, more often than not, we can deliver a quick and effective solution for your technical issues without the need for our team to ever set foot in your office. We can provide troubleshooting, software installation, network security and fixes, network setup and support, and a whole host of other services remotely.

The benefits of IT issues solved remotely include:

  • Immediate access to a team of IT experts
  • Cost-effective solutions
  • Increased efficiency – get your issues solved quickly, rather than waiting around all afternoon
  • Remote and in-office IT solutions. With more than 40% of Australians now working in either remote or hybrid working environments, remote support can be provided to employees who are working from home

And if you’re located in Sydney or Melbourne – we can visit your office and provide on-site IT support services if necessary!


What does managed IT involve?

Ongoing managed services goes beyond troubleshooting an error or clearing a virus – managed services mean having a team of experts to consistently monitor, assess, and take care of your business’ technology.

Our maintenance and management services vary depending on your business and the technology that you use. Generally, the services will involve:

  • Around-the-clock monitoring to prevent problems before they arise
  • Regular maintenance and updates to ensure your systems run smoothly
  • Proactive infrastructure management to diagnose issues before they come to light
  • Access to expert support and advice from our team of Sydney IT professionals
  • Network configuration and management
  • Cloud hosting and management services
  • Email management and support
  • Lost file recovery and management
  • General computer bugs and fault resolution
  • Microsoft Office 365 management


How much will it cost?

The cost of IT support services will depend on the size and complexity of your IT requirements. In general, small companies with modest IT support requirements can expect to pay less than large companies with more technology and complicated systems in place.

Don’t get us wrong – we won’t be the cheapest available. There are plenty of IT companies out there that are offering rock-bottom prices on their website. Once you jump on the phone with them; however, you will quickly realise how much is not included and all of the extras that you’ll need to purchase in order to actually tick all of your boxes.

At Mobile Geeks, that’s not really our jam. We consider your unique circumstances and calculate how much time and resources are required from our end to keep your systems running efficiently. Like any IT or digital service, you are paying for two things – time and resources. The more time and resources that you require from our team, the higher IT support costs will be.

Book a free consultation with one of our team members to find out how we can create a customised, cost-effective remote IT solutions for your business.

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