PEOPLE THAT TRUST US
I had a problem with my laptop where it would occasionally just turn off for seemingly no reason. I spoke to a man on the phone and he was able to connect to my computer remotely and even talked me through some of the steps he was taking to improve my computer’s performance, he was very concise and knowledgeable. I’d recommend Mobile Geeks to anyone and will certainly be in contact with them again for any other issues as my computer has been operating much more reliably since then.Stan HellierBondi, NSW
My computer was having a lot of trouble starting up and would often make really loud hissing noises when I was using it, so I called Mobile Geeks and they took over my computer remotely to look through what could be happening. After some time, they told me the computer just seemed to be quite old and there were big problems with it due to its age. They gave me some options for fixing it or replacing bits and I ended up deciding to just purchase a new computer, but Mobile Geeks didn’t even charge me, very honest and helpful.Simon CrawfordHornsby, NSW
Thank you, Jon for looking after my mother. It was such a relief to have her computer sorted out without me having to take time off work. She says you also have wonderful manner.Ruth ClearyCremorne Point, NSW
Called Mobile Geeks to our business, very impressed with the response time (was 8pm Monday). They helped removed computer virus's and general clean up on four computers. They also offered to login the following morning to see that the problem is still fixed as courtesy. I would recommend them to anyone who is looking for a professional approach.Peter HansenCanberra, NSW
IT Support Melbourne FAQs – Answered
What are managed IT services?
Managed IT services involve outsourcing your company’s IT support needs to an outside company (like Mobile Geeks) who take on the techy work that is required to keep your company’s tech humming along. The exact scope of IT Support offered will depend on your requirements and the scope of your business operations. Typically, this can be anything from network and system administration, right the way through to desktop support and help desk services.
Why should I outsource my IT Support?
Choosing to outsource your IT support will come down to the unique requirements of your business. Some of the reasons that companies choose to hire Mobile Geeks for IT Support Melbourne include:
Cost savings: outsourcing IT means that you can save on the costs associated with hiring, training, equipping, and maintaining an in-house team of IT support specialists. Turnkey IT support solutions mean that you don’t need to worry about taking on new team members or purchasing new hardware.
Improved efficiency: With Mobile Geeks, you have the flexibility to scale up or down your level of Melbourne IT support as you need it. No long-term contracts mean that you can use our services as and when required.
Improved business security: Protect your data and upgrade your security with a team of specialists that truly know what you need to be aware of.
Outsourcing your IT support to Mobile Geeks means that you can enjoy all of the benefits of an in-house team without all of the costs associated with hiring in-house.
How much do Managed IT services cost?
The cost of Managed IT services will depend on the level of support that you require. Depending on the size of your business and your IT needs, managed IT services can cost anywhere from a few hundred dollars, to a few thousand dollars per month. Of course, this is just a general guide and prices will depend on the specific services that you require and the level of support that is provided.
When it comes to IT support, you get what you pay for. Offshore IT services are cheap but leave your business vulnerable to outages and lapses in support when you need them most. Conversely, if you’re willing to invest a bit more in quality IT support Melbourne, then you can expect greater efficiency and productivity gains for your business.
What do I get with managed IT Support?
Our services are customised to your unique requirements. Following a quick consultation, we can create a tailored IT solution that ensures that you will only pay for what you need and nothing you don’t.
Some of the most common services that we provide include:
- 24/7 – 365 systems monitoring to spot problems before they arise
- Scheduled maintenance and updates to ensure your systems run smoothly
- Proactive infrastructure management to actively diagnoses issues
- Expert support from our team of Melbourne IT professionals
- Network management and configuration
- Email management and support
- Cloud hosting and cloud management
- Microsoft Office 365 suite management
- Lost file recovery and management services
- General troubleshooting and support
- Phone support and help desk
Our team of Mobile IT Geeks is equipped to handle repairs and trouble shoot remotely to effectively cut down on turnaround times and improve efficiency.
How do managed services differ from traditional Business IT support Melbourne?
IT Support has been around for as long as computers themselves. Ever since we’ve been on computers, people have relied on geeks or computer techs to troubleshoot issues as they arise. On the other hand, the concept of managed or outsourced IT support is relatively new.
There are a few notable differences between traditional IT and managed services. Perhaps one of the most obvious differences is that managed services are designed to proactively diagnose and prevent issues before they arise.
Traditionally, IT support has been a final frontier to troubleshoot problems when they get out of hand. Today, managed services are designed to diagnose these issues, but also improve operational efficiency. Proactive management and ongoing upgrades are designed to reduce downtime and keep your systems running as smoothly as possible from the outset.
Another important difference is that Managed services provide comprehensive support to all areas of your infrastructure – from software to hardware, and system maintenance.
Finally, managed support is offered on a monthly subscription basis as opposed to a ‘per incident’ basis. The best way to look at managed IT services Melbourne is that they are an insurance policy for your businesses IT systems.
Do you offer one-off project IT support in Melbourne?
Yes, our team is equipped to handle one-off services, network configuration, hardware upgrade implementation, and software rollouts as required.
In general, most of our customers work with us on an ongoing basis to manage all of their Melbourne IT support requirements. However, our customised approach to IT Support in Melbourne means that we can also help with Ad-hoc projects as required.