Streamline your business with expert IT support and managed IT services in Australia.
Mobile Geeks is a technology-led information technology and software management provider that helps small, medium, and large businesses to operate more efficiently. Through collaboration and a systematic approach, we empower businesses of all sizes to grow and work with confidence.
Our flexible, solution-oriented IT solutions that mean you will spend less time worrying about your IT infrastructure, and more time growing your business.
Australia’s IT Support Experts
Experience the Mobile Geeks Difference
How outsourced IT support can help you grow
The demand for efficient and cost-effective managed IT support in Australia is on the rise. Since the start of the pandemic, the industry has grown by a whopping 27% and there are no signs of slowing down. Smart businesses are constantly integrating new technology and improving their infrastructure to ensure that they don’t get left behind. In the last two years, the demand for cloud-based services and remote IT support has increased dramatically.
As a business, you have two options – hire an in-house team of IT support specialists, or outsource your IT support to a managed IT services provider. While both avenues have pros and cons, the major difference comes down to cost. With an in-house team, you’ll need to pay salaries for multiple team members, allocate coverage for their holidays, and ensure that you are constantly investing in the requisite software and hardware.
With an outsourced team of managed IT geeks, you’ll have one simple cost that can be integrated into your monthly expenses. Like an insurance policy for all of your IT needs, an external team will take on all of your IT support for a fraction of the cost of hiring in-house.
Why choose Mobile Geeks for managed IT services?
Great question! Let’s address the elephant in the room – there are no shortage of IT support services companies in Australia and overseas. We’re a dime a dozen, but that doesn’t mean that we are all delivering the same level of service and support. In fact, the difference between the best IT support Australia has to offer and run-of-the-mill support is stark.
When you partner with Mobile Geeks, you’re joining forces with a local, Australian-owned, and operated company that gives a stuff about your success. Because we are a local team, we work in the same time zone, around the clock to ensure that your business is never left in the lurch.
To us, accountability and collaboration are the cornerstone to any successful working relationship. To provide the best Managed IT services Australia has to offer, we invest in the right resources, software, and hardware to solve just about any problem. Experience the Mobile Geeks difference with a friendly, local team that is invested in the success of your business.
Australia’s Best Managed IT Services
PEOPLE THAT TRUST US
Understanding the benefits of managed support services
As we head into 2023, having a reliable IT support team in your corner is no longer a luxury, it’s a necessity. If your business relies on technology to keep the wheels of productivity spinning, or you simply don’t have the time or expertise to maintain your software and hardware requirements, then it’s essential that you’ve got someone in your corner who can help.
Reduced Downtime: According to the latest data from the Australian Small Business and Family Enterprise Ombudsman, Aussie businesses lose an estimated $7,500 each year due to IT issues such as network outages, data breaches, and hardware failure which can lead to costly downtime.
Having an IT support team in place means that you aren’t waiting for something to go wrong, instead, you are actively taking steps to ensure outages and downtime don’t affect your business. Think of IT support as an insurance policy for your business.
System Security: According to the latest data from the Australian Cyber Security Centre (ACSC), there were more than 9,000 reports (and thousands more that went unreported) incidents where cybersecurity lead to cyber-attacks and data breaches. This number skyrocketed by more than 600% during lockdowns in 2020-21 as more workers removed to a remote or hybrid working setup.
In addition to the financial losses that may be experienced from data breaches, cyber security breaches can also disrupt business operations and leave your team twiddling their thumbs for hours while things are fixed. With Mobile Geeks as your managed IT services provider, you’ll receive a comprehensive system security report which includes recommendation to mitigate any system vulnerabilities.
Focus on Your Core Competency: By outsourcing your IT needs, your team can effectively free up their time and resources to focus on their core competency. With our team working in the background to keep your IT systems up to date and secure, your business won’t get bogged down in technical challenges which can keep them on task and ensure that their time is being used efficiently throughout the working day.
Preventative Maintenance: Prevention is always better than a cure – particularly when it comes to managed IT support. Updating firmware and software, running diagnostics, staying on top of hardware, and ensuring that problems are detected before they become serious is always better than scrambling to get back online after an outage.
By performing these tasks on a regular basis and budgeting managed IT services into your monthly business running costs, businesses can mitigate major problems and ensure that they aren’t left in the lurch when something goes wrong. In almost all cases, preventative maintenance is a cheaper and more cost-effective option than hiring someone for a one-off fix. It also helps to catch and prevent issues before they become a major problem.
Frequently
Asked
Questions
Managed IT Services FAQs
What do managed IT services involve?
Managed IT services are a comprehensive approach to managing all of the informational technology (IT) processes and support for a business. Managed IT support services are based on the unique requirements of a business. Based on the number of desks that you have and the support that you require, our services can be catered towards what you need.
Some common IT functions that are covered within managed services include network security, hardware maintenance, software updates, cloud support, data backup, and data recovery – just to name a few.
Managed IT services are more than just a backup system, instead, the focus is on monitoring services to ensure IT systems are running optimally and any potential issues are spotted before they arise. Additionally, companies will receive ongoing guidance to help them make the right decisions about future IT investments and manage new technology integration as efficiently as possible.
At the crux of it, IT services management means that you are handing off your IT requirements to a team of IT experts that can handle them on your behalf. With comprehensive IT services, companies won’t need to worry about reliability and down-time, instead, they can focus on delivering the products or services that make them profitable.
Who needs IT support services?
Small, medium, large – it doesn’t matter. If your business needs to be online and relies on technology to run efficiently, then you need to be investing in Business IT support services. Let’s face it – most of your most important business practices rely on digital. So, in order to stay on top of the latest technology, protect your data from cyber threats, and stay up to date with the latest technology – you need a team that is looking after it.
Sure, Greg in accounting or Susie at front desk has always been pretty handy with a computer. But when it comes to maintaining systems and managing IT infrastructure, can your business really afford for them to be the last line of defence?
Businesses that invest in IT services management have access to reliable, expert consultants that spend 100% of their time troubleshooting, fixing, and setting up IT solutions. You wouldn’t hire a roofer to install a pool, so don’t hire a generalist to maintain your IT systems – leave it to an expert.
With Mobile Geeks, your business can maximise its operational efficiency and reduce costly downtime caused by technical issues.
How much does IT support cost in Australia?
The cost of IT Support services in Australia will depend on the size and complexity of your IT requirements. In general, small companies with modest IT support requirements can expect to pay less than large companies with more complex systems in place.
There are plenty of IT companies out there that are offering rock-bottom prices on their website. Once you jump on the phone with them, you quickly realise how much is not included and all of the extras that you’ll need to purchase in order to find an IT support product offering that is suitable for your business.
At Mobile Geeks, that’s not really our jam. We consider your unique circumstances and calculate how much time and resources are required from our end to keep your systems running efficiently. Like any IT or digital service, you are paying for two things – time and resources. The more time and resources that you require from our team, the higher IT support costs will be.
Book a free consultation with one of our geeks to find out how we can create a customised, cost-effective IT support solution for your business.
What’s included with Mobile Geeks’ Managed IT services?
As we touched on above, our Business IT support services are customised to suit your unique business requirements. This means that you’ll only ever pay for what you actually need. In general, our Australian IT services range from 24/7 monitoring and support to proactive maintenance and management of your IT infrastructure.
Some of the most common services that are included in our bespoke IT packages include:
- 24/7, 365 monitoring to prevent problems before they arise
- Ongoing maintenance and system upgrades to ensure predictable performance
- Proactive management of your infrastructure to pre-emptively diagnose issues
- Access to IT Support consultants as and when required
- Microsoft Office 365 management support
- Cloud hosting and management services
- Email management and support services
Like a good suit, our services are made to measure. So that you are not paying for add-ons that you don’t need, our team will carefully assess your requirements and provide to provide the most cost-effective support solution for your business.
What kind of businesses do you work with?
We work with small, medium, and large businesses across Australia to deliver customised IT solutions. From Sydney, to Melbourne, Adelaide, Perth, Darwin, Brisbane, and down to Tassie – our team of IT specialists work with businesses right across Australia.
Our team is physically based in Sydney, NSW which means that most of our clients receive remote support – which is simple. In the interests of transparency, we can troubleshoot and solve 99% of problems and set up almost anything without ever needing to step foot in your office or business. Remote access support means that we can provide faster, more cost-effective solutions that won’t leave you waiting for hours for a professional to arrive on-site.
It doesn’t matter whether you’re a small, regional business, or a large business operating in a metro area – our support services can be tailored towards your requirements.
Can you help with a one-off project?
Yes, we can help with one-off project work.
In general, most of our clients work with us on an ongoing basis so that they have support and tech support insurance when they need it most. Where required, our team of Geeks can work with your business on an ad-hoc basis to support with IT projects as you need.
Get in touch with our team of experts to find out how we can help with your IT support requirements in Australia today.
