Australia’s Best Managed IT Services
PEOPLE THAT TRUST US
I had a problem with my laptop where it would occasionally just turn off for seemingly no reason. I spoke to a man on the phone and he was able to connect to my computer remotely and even talked me through some of the steps he was taking to improve my computer’s performance, he was very concise and knowledgeable. I’d recommend Mobile Geeks to anyone and will certainly be in contact with them again for any other issues as my computer has been operating much more reliably since then.Stan HellierBondi, NSW
My computer was having a lot of trouble starting up and would often make really loud hissing noises when I was using it, so I called Mobile Geeks and they took over my computer remotely to look through what could be happening. After some time, they told me the computer just seemed to be quite old and there were big problems with it due to its age. They gave me some options for fixing it or replacing bits and I ended up deciding to just purchase a new computer, but Mobile Geeks didn’t even charge me, very honest and helpful.Simon CrawfordHornsby, NSW
Thank you, Jon for looking after my mother. It was such a relief to have her computer sorted out without me having to take time off work. She says you also have wonderful manner.Ruth ClearyCremorne Point, NSW
Called Mobile Geeks to our business, very impressed with the response time (was 8pm Monday). They helped removed computer virus's and general clean up on four computers. They also offered to login the following morning to see that the problem is still fixed as courtesy. I would recommend them to anyone who is looking for a professional approach.Peter HansenCanberra, NSW
Managed IT Services FAQs
What do managed IT services involve?
Managed IT services are a comprehensive approach to managing all of the informational technology (IT) processes and support for a business. Managed IT support services are based on the unique requirements of a business. Based on the number of desks that you have and the support that you require, our services can be catered towards what you need.
Some common IT functions that are covered within managed services include network security, hardware maintenance, software updates, cloud support, data backup, and data recovery – just to name a few.
Managed IT services are more than just a backup system, instead, the focus is on monitoring services to ensure IT systems are running optimally and any potential issues are spotted before they arise. Additionally, companies will receive ongoing guidance to help them make the right decisions about future IT investments and manage new technology integration as efficiently as possible.
At the crux of it, IT services management means that you are handing off your IT requirements to a team of IT experts that can handle them on your behalf. With comprehensive IT services, companies won’t need to worry about reliability and down-time, instead, they can focus on delivering the products or services that make them profitable.
Who needs IT support services?
Small, medium, large – it doesn’t matter. If your business needs to be online and relies on technology to run efficiently, then you need to be investing in Business IT support services. Let’s face it – most of your most important business practices rely on digital. So, in order to stay on top of the latest technology, protect your data from cyber threats, and stay up to date with the latest technology – you need a team that is looking after it.
Sure, Greg in accounting or Susie at front desk has always been pretty handy with a computer. But when it comes to maintaining systems and managing IT infrastructure, can your business really afford for them to be the last line of defence?
Businesses that invest in IT services management have access to reliable, expert consultants that spend 100% of their time troubleshooting, fixing, and setting up IT solutions. You wouldn’t hire a roofer to install a pool, so don’t hire a generalist to maintain your IT systems – leave it to an expert.
With Mobile Geeks, your business can maximise its operational efficiency and reduce costly downtime caused by technical issues.
How much does IT support cost in Australia?
The cost of IT Support services in Australia will depend on the size and complexity of your IT requirements. In general, small companies with modest IT support requirements can expect to pay less than large companies with more complex systems in place.
There are plenty of IT companies out there that are offering rock-bottom prices on their website. Once you jump on the phone with them, you quickly realise how much is not included and all of the extras that you’ll need to purchase in order to find an IT support product offering that is suitable for your business.
At Mobile Geeks, that’s not really our jam. We consider your unique circumstances and calculate how much time and resources are required from our end to keep your systems running efficiently. Like any IT or digital service, you are paying for two things – time and resources. The more time and resources that you require from our team, the higher IT support costs will be.
Book a free consultation with one of our geeks to find out how we can create a customised, cost-effective IT support solution for your business.
What’s included with Mobile Geeks’ Managed IT services?
As we touched on above, our Business IT support services are customised to suit your unique business requirements. This means that you’ll only ever pay for what you actually need. In general, our Australian IT services range from 24/7 monitoring and support to proactive maintenance and management of your IT infrastructure.
Some of the most common services that are included in our bespoke IT packages include:
- 24/7, 365 monitoring to prevent problems before they arise
- Ongoing maintenance and system upgrades to ensure predictable performance
- Proactive management of your infrastructure to pre-emptively diagnose issues
- Access to IT Support consultants as and when required
- Microsoft Office 365 management support
- Cloud hosting and management services
- Email management and support services
Like a good suit, our services are made to measure. So that you are not paying for add-ons that you don’t need, our team will carefully assess your requirements and provide to provide the most cost-effective support solution for your business.
What kind of businesses do you work with?
We work with small, medium, and large businesses across Australia to deliver customised IT solutions. From Sydney, to Melbourne, Adelaide, Perth, Darwin, Brisbane, and down to Tassie – our team of IT specialists work with businesses right across Australia.
Our team is physically based in Sydney, NSW which means that most of our clients receive remote support – which is simple. In the interests of transparency, we can troubleshoot and solve 99% of problems and set up almost anything without ever needing to step foot in your office or business. Remote access support means that we can provide faster, more cost-effective solutions that won’t leave you waiting for hours for a professional to arrive on-site.
It doesn’t matter whether you’re a small, regional business, or a large business operating in a metro area – our support services can be tailored towards your requirements.
Can you help with a one-off project?
Yes, we can help with one-off project work.
In general, most of our clients work with us on an ongoing basis so that they have support and tech support insurance when they need it most. Where required, our team of Geeks can work with your business on an ad-hoc basis to support with IT projects as you need.
Get in touch with our team of experts to find out how we can help with your IT support requirements in Australia today.