Computer repairs: Faq’s
Got a computer repairs question?
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At Mobile Geeks, we take great pride in our computer repairs work and our personal service. We are so confident in our technicians’ ability that our computer repairs services come with a Customer Service Guarantee, which means that if we cannot fix it, then you do not pay. If we fix any software or operating system issues on your computer and something that is directly related to our work does go wrong, we will fix it for you for no extra charge if the repeat problem occurs within 30 days. For any further information on our Computer Repairs Customer Service Guarantee please see our Terms and Conditions or call 1300 883 021.
If you are shopping for a new PC or Mac and are overwhelmed by the choices, it also pays to consult a Mobile Geeks computer repairs and services expert to help you find the perfect computer for your home or business needs … and at the best possible price. We will help you cut through the technical jargon and explain important information in plain English.
Mobile Geeks has a reputation for being the computer repairs/services team that will always find the solution that is right for you or your business, not the solution that simply suits us. Our customer service guarantee is honest and unbiased computer repairs/services advice at all times.
If you do decide to buy a new computer, Mobile Geeks will make it simple and painless. We can either visit your home or business for a consultation, or take you shopping to get all the hardware and software you need. You can also have us set up your new computer so, that your email is up and running, your backup is sorted, your printer is hooked up and you are ready to get started.
Our computer repairs/services technicians can source and install any software and hardware that you might require. Most of what you may need we will have on hand, however, on occasion, we may need to order a specialist piece of equipment. Our extensive industry networks and a long-standing relationship with reputable suppliers will generally ensure that you will not need to wait long.
It pays to do something about data loss before it occurs, rather than wait until problems actually arise. It is much easier to backup your computer than it is to retrieve lost information! We are committed to ensuring that our computer repairs clients backup their data. We can also show you a number of solutions to make this a simple, automated process. So, do not wait until it is too late – call us today and we will put systems in place to avert a data loss crisis.
Our computer repairs/services fees cover only labour costs and use of any necessary tools and/or software owned by us to make the computer repairs possible. Our fees do not cover any replacement parts, hardware and/or software. Our standard fees also do not cover data backup by us. You will be reminded to back up your data prior to the computer repairs technician’s arrival. If you choose to require Mobile Geeks perform this service for you, an additional charge may be applied. We operate under the following eight principles that have made us successful over the years:
- No call out fees
- Same rate for home and business
- Unmatched customer service 7 days a week
- IT expertise directly to your home or office
- Highly skilled technicians that speak your language
- Competitive on-site rates
- An option of dealing with the same ‘Mobile Geek’ every time
- No fix, no fee!*
Our computer repairs technicians work efficiently and get the job done fast to make sure you are back on track quickly. The length of time it takes to resolve your computer repairs problems depends on the job at hand, although we can generally finish any computer repairs within the first hour. If not, you can rest assured that we will always give you a quote on how much the service is likely to cost. So that you will never be hit with any unexpected bills at the end. The majority of our computer repairs are done on site. However, if we do need to take your computer away, we will strive to have it back to you the very next day and give you a conditional quote before we go ahead.
Nine out of ten times we will be able to fix your computer repair problems on site. Sometimes, however, we may need to part you and your machine. If this must happen, we will do it only with your express agreement and will strive to have it back to you on the same day. Our computer repairs technicians will also provide you with a conditional quote before undertaking any off site work.
All of our computer repairs technicians are trained in customer service. They will speak to you politely and clearly in plain English to make sure that you fully understand the computer repairs problems and our proposed solutions without having to deal with mind boggling jargon. It is essential for us that you, as a computer repairs customer, are always informed of the next step in the process and are able to make your decisions with confidence.
We operate right across the greater Sydney and Melbourne Metropolitan Areas so, there is always a computer repairs geek just around the corner.
Whether you are a home user or a small/medium business, we are here to help. We charge the same rates for home or business computer repairs/services and offer the same no fix, no fee guarantee.
The best thing about Mobile Geeks is that we manage a network of skilled computer repairs technicians available across the Greater Sydney and Melbourne Metropolitan Areas, 7 days a week. Our computer repairs Geeks can generally be with you within a couple of hours. We also offer after hours emergency computer repairs assistance by our duty technicians (additional charges will apply).
If your computer crashes, will not start or you get the infamous ‘blue screen of death’, then the more you try to turn it on or ‘fix’ it, the worse you may make the problem. The best thing to do in this situation is to take a deep breath, step away form the computer and call in a computer repairs specialist. This is especially important if you think you may have lost some data. The more you try to fix the problem the more you will increase the chances of your computer writing over the sector where your data is stored. If this happens, your data may not be able to be retrieved. Whoever you call to help you, make sure they have experience and a good reputation in the industry.
Our computer repairs technicians are trained to handle any problem that can occur in a home or business setting. We are available 7 days a week and operate under a no fix, no fee guarantee.
We can help you with Computer Repairs, Computer Maintenance, Data Backup and Recovery, Computer Upgrades, Buying a New Computer, Email Exchange Server set up, Computer Training and User Assistance, Virus Removal and Protection, Firewall and Security, Computer Networking, Wireless Networking, all of your Small Business Computer Support needs, and much more.
What if my computer needs to have a Windows operating system reinstalled? What do I need to know and what steps can I take to prepare for this?
In some cases, a complete format of the hard drive and reinstallation of the operating system may be required. You will be reminded to back up your computer before the arrival of the computer repairs technician. If you choose to have us provide you with the data back up service, additional charges may apply. To prepare for a Mobile Geeks computer repairs technician’s visit, please gather all of the CDs or installation disks that came with your computer. You will also want to make a list of where important data files are stored so we can perform a data backup for you faster.
Absolutely! We do much more than computer repairs; we can also supply desktop computers, laptops, computer accessories, servers and more. Visit our Services page to find out more.
We service and support Windows-based and Apple computers, and server environments including Windows, Linux and Citrix. Our computer repairs technicians are trained to handle anything your computer may choose to throw at them. Please check out our Services page for more information on our services.
We accept cash, cheque, eftpos or credit card. The payment is always completed onsite and not over the phone or Internet to guarantee your complete security.
Yes, our Geeks come to you. We do our computer repairs or maintenance work onsite at your home, office or business 7 days a week.
We focus on residential users, home-based businesses and small businesses. We pride ourselves on personal and professional computer repairs/services that are tailored to customer needs. Our computer repairs business clients include some of the well known hospitality, real estate, trades, legal, accountancy and website development businesses in Sydney. Our individual computer repairs clients are everywhere, perhaps, your neighbour or friend is one of them.
Mobile Geeks is a leading provider of onsite computer repairs and IT services. We have an extensive network of experienced computer repairs technicians available to support projects of any size, from personal IT services in your home to small or large businesses. Our highly trained Mobile Geeks computer repairs technicians are available for onsite assistance for all of your IT needs. Whether it is data backup, virus removal or installation of a complex terminal server, we can help. Our Geeks are friendly, efficient and committed to excellent customer service computer repairs.
The Mobile Geeks network extends right across the Greater Sydney and Melbourne Metropolitan Areas, meaning that one of our experienced computer repairs Geeks can be dispatched to your rescue at the click of a button. Our significant investment in technology makes our booking system quick and simple for you to use. You can book a computer repairs technician online or with just one phone call.
Our computer repairs technicians are skilled at resolving all home and business IT problems. They are hired on the basis of their extensive industry experience, advanced knowledge of IT products, proven ability to stay up-to-date with the latest technological developments and their positive attitude.
We provide expert onsite computer repairs and services 7 days a week. Our computer repairs services cover just about any type of computer support you may need. Our computer repair services include hardware and software computer repairs, system security solutions, wireless and wired networking, data backup and recovery solutions, and virus/spyware prevention and removal. If you need it done, our Geeks can do it for you!